Who is responsible for collecting and processing data?
Savoy Hotels & Resorts, henceforth ‘SAVOY’, is the entity responsible for the collection and processing of personal data. As part of its business activity, SAVOY may use entities it subcontracts to carry out the purposes set out here.
What is personal data?
Personal data is any information of any nature regardless of its format, including sound and images, relating to an identified or identifiable person. Any person who can be identified directly or indirectly, by reference to an identification number or one or more specific elements of his/her physical, physiological, psychological, economic, cultural or social identity, is considered identifiable.
Which personal data are collected and processed?
SAVOY collects and processes the following personal data:
Reservations: name, email address, telephone number, address, payment method and booking details
Recruitment: name, e-mail address and CV
Newsletter: email address.
By browsing the website, SAVOY may collect information about your computer, including the IP address, operating system and browser used, for administrative purposes and to gather information for its advertisers.
SAVOY assumes that the data has been provided by the data subject or that the user has given authorisation to do so and presumes that it is true and up to date.
How are your data collected?
Personal data may be collected by the following means:
The collected data are processed and stored in computerised form in strict compliance with personal data protection legislation, and are stored in a specific database created for this purpose by SAVOY or by the entities contracted by SAVOY.
Some personal data collected on the website are mandatory and if these data are missing or incomplete, SAVOY may not be able to provide you with the services or information requested. In each case, SAVOY shall inform you of the mandatory nature of providing the personal data concerned.
What is the basis and what are the purposes for processing your data?
In accordance with the principles of data protection, SAVOY will only process your personal data for specific purposes, with a legal basis for doing so. SAVOY uses your data for the following purposes, and based on the following grounds:
Based on the hotel services agreement you have signed with us, we will process your data for the following purposes:
- a) Management of reservations and stays
- b) Requests for price quotes, information and booking confirmations
- c) Recording of preferences (preferred room, mobility, newspapers/magazines, among others.)
- d) Invoicing and checking means of payment
- e) Provision of information necessary for your stay at the hotel
- f) Customer support
Based on your consent, we will process your data for the following purposes:
- g) Sending newsletters (if you are not a SAVOY customer)
- h) Sending marketing information (if you are not a SAVOY customer)
- i) Loyalty programmes
To fulfil legal obligations, we will process your data for the following purposes:
- j) Managing complaints
- k) Compliance with other legal or regulatory obligations
Because you are our customer, and since we are truly committed to providing you with better service, we will process your data for the following purposes:
- l) Completing satisfaction questionnaires related to your stay
- m) Conducting market research, evaluation surveys and statistical analyses
- n) Contacts calendar
Since we are in the pre-contractual phase, we will process your data for the following purposes:
In order to achieve the purposes identified above, SAVOY may cross-reference the data collected for the purpose of updating and completing such data.
Who are your data shared with?
The data collected and held by SAVOY may be transmitted, with due respect for the duty of confidentiality and the purpose that led to their collection, to the following entities:
- Entities of the group to which SAVOY belongs
- Judicial or administrative authorities, in cases where such assignment is mandatory
- Recruitment companies
- Subcontractors who will process the data on behalf of SAVOY and for the purposes determined by SAVOY.
What are cookies?
Cookies are small software tags stored on your computer or other devices used to access the internet through a browser.
You can learn more about cookies at: allaboutcookies.org.
What are cookies for?
Cookies are used to improve the user's browsing experience by increasing the speed and efficiency of website responses. They eliminate the need to enter the same information over and over again, and help to determine the utility, interest and number of uses. Each cookie has a function and an expiry date.
Wich cookies are used on the website?
This website uses proprietary and third-party cookies. Third-party cookies differ from proprietary cookies in that they are sent to the user's device from a piece of equipment or domain not under the direct management or control of Savoy Hotels & Resorts.
Cookies can be classified as follows:
Essential cookies – These are essential for accessing specific areas of the website. They allow website browsing and the use of applications, such as accessing secure areas via login. These cookies do not collect user information for marketing purposes or for identifying user website visits. Without them, certain services cannot be provided.
Analytical cookies – These analyse how users use the website and can highlight articles or services of potential interest, monitor website performance and determine which pages are the most popular. These cookies are only used to create and analyse statistical information.
Functional cookies – These remember user preferences while browsing the website. Therefore, users do not need to reconfigure or customise each time they visit it.
Advertising cookies – These allow advertising to be targeted according to each user's interests and user habits inside and outside of our website. These cookies are used to provide more focused communication and marketing initiatives, and to help measure advertising effectiveness.
In terms of their expiry, cookies may also be:
Permanent cookies – These are stored on your browser and access devices (e.g. computer, mobile and tablet), and are used whenever the user returns to the website. In general, they are used to direct browsing according to the user's interests, allowing Savoy Hotels & Resorts to provide a more personalised service.
Session cookies – These are generated and remain available until the session is closed. The next time the user accesses his or her internet browser, the cookies will no longer be stored. The information obtained helps to manage sessions, perform troubleshooting and provide a better browsing experience.
How can I disable cookies?
Users have complete control over cookie permissions in Google Chrome. By default, all cookies are allowed, although this may be changed. If cookies have been defined or blocked on the page you are viewing, an icon will appear at the end of the address bar.
Click on the Chrome menu in the toolbar
Choose "Settings"Click on "Show advanced settings"
In the "Privacy" section, click on "Content settings"
Choose the option "Block setting of data by websites"
You can change the following settings for cookies in the "Cookies" section:
Block cookies by default
Allow cookies by default
Keep website cookies and data by default until exiting the browser
Create exceptions for cookies from specific websites or domains
For more information on cookies settings in Google Chrome, go to Chrome Help
Microsoft Internet Explorer
Click on the "Tools" menu and choose the option "Internet Options"
Choose the "Privacy" tab
Move the bar to the top, where "Block all cookies" will appear
For more information on cookies settings in Internet Explorer, visit Microsoft
Click on the "Tools" menu
Click on the "Privacy" icon in the upper panel
In the "Cookies" section, unclick the option "Accept cookies from sites"
Click "OK" to save changes and close
For more information on cookies settings in Mozilla Firefox, go to Mozilla Support
Click on "Edit"
In the upper panel, choose the "Privacy" icon
In the "Accept cookies" section, choose "Never"
For more information on cookies settings in Safari, visit Apple.
If you use other browsers, go to: http://www.civicuk.com/cookie-control/browser-settings
Changes to the Cookies Policy
SAVOY reserves the right to adjust or change this Cookies Policy at any time. By continuing to use our website, you are agreeing to these changes.
What are your rights?
Under the terms of the General Regulation of Data Protection, we guarantee you the right to access, update, rectify, delete, transfer and erase your personal data. You may also submit complaints to the National Data Protection Authority.
We also give you the right to object to the use of the data provided for marketing purposes, for sending informative communications or for including them in lists or information services. If you did not do so when the data was collected, you can send a request later.
These rights should be exercised using the following email address: firstname.lastname@example.org or the postal address: Avenida do Infante, 9004-542 Funchal, Madeira, Portugal.
How long are your data stored?
The length of time the data are stored and preserved varies according to the purpose for which the information is processed. Where there is no specific legal requirement, data shall be stored and retained only for the minimum period necessary for the purposes for which it was collected or later processed, after which time the data shall be deleted.
Are your data processed securely?
SAVOY is committed to protecting the security of your data. To this end, it has adopted a number of technical and organisational security measures to protect the personal data you make available to us against unauthorised spread, loss, misuse, alteration, processing or access, as well as against any other form of illicit processing.
SAVOY requires its subcontractors and partners to adopt security measures equivalent to those it carries out.
Notwithstanding SAVOY's security measures, the user must take additional security measures, such as ensuring that he or she uses properly configured security-enhanced equipment and a browser with an active firewall, anti-virus and antispyware. In addition, check the authenticity of the websites you visit on the internet, and avoid websites whose reputation you do not trust.
News & Events
SAVOY acknowledges that it may communicate user data in the merging, acquiring and/or incorporating procedures in which it is involved, and does not consider such communication a transfer of data to third parties, nor is there is any kind of subcontracted processing.
SAVOY may also transmit data to third parties as part of investigations, inquiries and judicial and/or administrative proceedings or of a similar nature, provided that it is duly ordered to do so by judicial order.
Transfer of data
In the event of data transfers to third countries outside the European Union or the European Economic Area, SAVOY shall comply with the law, in particular as regards the suitability of the destination country for the protection of personal data and the requirements applicable to such transfers. Personal data are not transferred to jurisdictions that do not provide security and protection guarantees.
The use of SAVOY's social networks may involve the transmission of data to providers of social media services which may be based outside the European Union or the European Economic Area. SAVOY is not responsible for the data that the user makes available on social networks.