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Savoy Palace is pleased to offer a highly personalised service, exclusive for guests lodged in our suites or premium accommodations. This service of excellence is responsible for attending, anticipating and adjusting all requests and needs these Savoy Palace’s guests may have, contributing to a truly luxurious and tailored stay, making it an unforgettable holiday or successful business experience.
The SPE service includes a GEPA, Savoy Palace’s Guest Experience Personal Assistant, dedicated exclusively to your room, available for you 24/7 and at no extra cost, and is focused on constantly crafting your stay along the way down to the smallest detail!
The GEPA is the point of contact for the guest’s every need, in coordination with all hotel departments and liaising with any external parties during the stay at the hotel. The service is available via e-mail, WhatsApp messaging or voice call, or using the direct phone extension in the rooms.
INCLUDED SERVICES:
In-room check-in, or at the Jacarandá Club & Lounge, with complimentary welcome drink (cocktail, coffee, soft drinks, sparkling wine)
Exclusive access to the Jacarandá Lounge & Club, including à la carte breakfast and access to the infinity pool & jet pool solarium
Guerlain premium amenities
In-room daily delights, tropical premium fruit basket and a culinary greeting upon arrival
Minibar with premium drinks and complimentary soft drinks
Complimentary unlimited access to the Laurea Spa wet area for guests aged 16+
Complimentary newspapers, upon request
Unlimited phone calls to selected countries: landline and mobile – Portugal, USA, Canada; landline – countries within the European Union, Norway, Switzerland and Brazil
Complimentary use of a meeting room for up to 10 pax for 1 hour per stay, upon prior request and availability (guests booked for longer than one week are entitled to 1 additional hour per week)
Reservation priority at Savoy Signature restaurants and Laurea Spa (please, make your request a minimum of 24 hours before to guarantee a reservation)
Pool butler
Note: Jacarandá Club exclusive service
Pressing service: one complimentary garment per guest, per day
Complimentary Unpacking & Packing service (term of responsibility required)
In-room check-out or at the Jacarandá Club & Lounge, with farewell drink, upon request
Early check-in from 09:00 and late check-out until 22:00, for direct reservations through our website or reservations department, upon availability and with a 48-hour minimum notice
A personal wake-up call with an early morning tea or coffee at your bedside, upon request
A daily premium culinary greeting at turndown
One complimentary luxurious bathing experience during your stay
Welcome and dedicated escort service throughout the airport on arrival and on departure at Madeira International Airport, including access to an exclusive lounge
In-room breakfast at no additional cost
Only Rooftop Presidential Suite guests benefit from:
Complimentary airport limo transfers (BMW 7-series)