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Guest Experience Personal Assistant – GEPA

The attention and service of excellence you can count on, available 24/7 – an exclusive service for guests accommodated in our Ocean Suites, Superior Ocean Suites, Pool Suites, Superior Pool Suites and Rooftop Presidential Suite.

Savoy Palace is pleased to offer you the Guest Experience Personal Assistant, a highly personalized service. This excellent service is centralized in the GEPA, your concierge/personal assistant, responsible for attending, anticipating and adjusting all requests and needs you may have.


Available 24/7 and at no extra cost, the GEPA is your point of contact for your every need, focused on improving and making your stay even easier along the way. In coordination with all departments of the hotel and with any external entities you may need intervention from during the course of your stay at the hotel, the GEPA anticipates all your needs, offering you a truly luxurious and personalized stay, tailored to an unforgettable holiday or successful business experience.


The service is available 24/7 via e-mail, WhatsApp messaging or voice call, or the direct extension in your room telephone.


Included services:

In-suite check-in or at the Jacarandá Club & Lounge;

Complimentary luggage Unpacking & Packing service;

Pressing service: one complimentary garment per guest, per day;

Shoe shining service;

Tropical premium fruit basket and a culinary greeting upon arrival;

A personal wake-up call, upon request;

Early morning tea or coffee at your bedside, upon request;

A daily premium culinary greeting at turndown;

One complimentary luxurious bathing experience during your stay;

Centralized concierge service for all the requests during your stay, such as booking local experiences, tables at restaurants,
spa appointments and golf tee times;

Complimentary airport transfers with Savoy Palace’s limo service (BMW 5-series), only applicable to the Rooftop Presidential Suites.

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